Strategy and Governance
As the healthcare industry is shifting towards the service-based orientation, healthcare leaders and top managers are thriving to integrate the patient-centered approach into their organizations. LEAD’s professionals are willing to assist you in designing systems and procedures to restructure responsibilities, authorities and accountabilities. As well as developing strategic and operational plans aligned with your scope of services, allocating resources and measuring performance, all in the core of balancing profitability with sustainability.
Quality Management and Patient Safety
Quality is no longer an option, especially in healthcare. Today, patients are at the center of quality service delivery and organizations need to focus on optimizing their work processes to improve organizational performance and satisfy their customers. LEAD’s team of consultants is willing to join forces to develop and implement quality, patient safety and risk management plans.
As continuous improvement based on measured outcomes is one of the basic elements of a management system, we will track the progress of the core indicators set, establish actions accordingly and reform internal processes.
For most hospitals, the largest expense after salaries and wages is supplies. The simplest acts and the complex medical procedures, all are based on supplies. Nowadays, hospital administrators are overwhelmed with suppliers’ communication and work processes.
LEAD’s experts are able to establish consistent material and procurement management processes that cover purchasing, order, ongoing cost, supplier performance and inventory management. Taking into account long term value, patients and staff feedback and environmentally friendly purchases, we can support you in choosing the best offers without compromising the quality of the services provided.
Human Capital Management
As employees are one of the three principles in health system inputs, no doubt they largely contribute in improving overall patient health outcomes. LEAD’s experts can build with you a human resources plan that encompasses a variety of processes which adhere to the accreditation standards including but not limited to; talent need assessment, recruitment, orientation, performance evaluation, competency testing, etc.
Moreover, to keep your staff motivated and satisfied, we will support you in developing promotional, continuous education, retention and succession strategies.
Healthcare organizations are being challenged to manage reimbursements shrinking and achieve the accreditation’s objectives that encourage the continuous improvement of patient care processes. LEAD’s financial experts can assist you in optimizing your revenue cycle activities including but not limited to: Billing data entry, coding, collecting and payment posting, account follow-up, etc., and therefore enhancing your cash flow.
Clinical Practices Management
Running a clinical practice within a healthcare organization context is not an easy task, professionals are faced with many constant challenges that they need to be aware of and ready to overcome to maintain a great reputation of quality. LEAD’s professionals are willing to develop a management process that aims at achieving true decentralization and autonomy, stronger clinical leadership skills and enhanced teamwork spirit amongst all practitioners. This in the essence of providing an effective patient flow to improve efficiency for the practice and therefore providing a positive experience to the patient.
Support Services Management
With today’s rising operational costs, managing support services at a healthcare organization require special tactics to avoid the waste in resources and maintain profitability.
We will help you in analyzing the efficiency of current processes, recognizing and dealing with risks, and identifying opportunities to decrease overall business costs without affecting patient’s experience.